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Shipping & Returns

SHIPPING

 

Please note that getting packages ready and trying to ship as soon as possible after your order has been placed is my priority.  But allow 5-10 business days for delivery, to be safe.  Delivery to local areas may be quicker.  If you would like to arrange special conditions or delivery requests, feel free to contact me at claudilourens@gmail.com or 072 928 6529.  Deliveries over R1500 are free of charge.

 

NATIONAL DELIVERY

Delivery to your door via Courier Guy or other courier companies - R80

Delivery via Pudo, locker to locker - R60

Delivery via PostNet 2 PostNet - R 110

 

LOCAL DELIVERY

If you live in Frankfort , select the 'Delivery in Frankfort' option at checkout. Local delivery is free of charge, and delivery times are quicker.  

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PICK UP

For pick up arrangements or any other delivery requests please contact Claudi Lourens via email (claudilourens@gmail.com) or Whatsapp (072 928 6529) to discuss pick up details. Select the 'Pick Up from CL Creative Studio' option at checkout.

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INTERNATIONAL DELIVERY

please contact Claudi Lourens via email (claudilourens@gmail.com) or Whatsapp (072 928 6529) to arrange international delivery.

 

 

PAYMENT 

 

PAYMENT OPTIONS

  • Credit or debit card (via Yoco).

  • Instant EFT's (via Yoco).

  • Manual  EFT Payments, (please note that this type of payment may take two to three days to clear which can delay shipping).

  • PayPal

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RETURNS AND REFUNDS

 

PHYSICAL PRODUCTS

You may request an exchange or refund of a product within 10 days of receiving it. Please provide the reason you request an exchange/refund. In case of receiving a damaged product, please request an exchange/refund within 48 hours of receiving the package along with photographs of the damaged product. You will be responsible for the return shipping cost and the new shipping fees if you want to replace the item. To qualify for an exchange/refund you will need to provide a proof of purchase or receipt. 

The products must be unopened, undamaged and in their original packaging. Upon returning the product, it needs to be packaged correctly for transport to make sure the product does not get damaged during transport. Upon receiving your package and ensuring it is still in proper condition, you will be refunded. Products arriving damaged in any way cannot be refunded.

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DIGITAL PRODUCTS

Unfortunately due to the nature of digital products, no refunds are accepted for digital products.
If you have any problems with your digital product please contact Claudi at claudilourens@gmail.com.

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